Personal Lines Account Manager (Service Team)

Bow Valley Insurance is a Calgary based company that has been serving the insurance needs of Canadians for the last 38 years. Our business has been built on customer service, very Competitive prices, our strong relationships with several insurance companies as well as our dedicated, qualified, experienced and knowledgeable insurance specialists.

Job Description:

  • Assist our Personal Lines Department
  • Cross Selling of additional lines of business – Account Development
  • Assisting customers with their daily insurance needs by phone, in person and by email
  • Rewriting and Reinstating policies when required
  • Provide quotes and new policies to customers
  • Using various company portals on a day to day basis for information, file reviews and processing
  • Reviewing Mono-line and Renewal Lists – premium increase reviews, contacting clients
  • Abeyance/Follow Up assistance – reviewing requests, contacting clients, contacting Underwriters
  • Knowledge of each Insurance Company’s products, endorsements, packages and payment plans

Requirements / Qualifications:

  • Level 1 or 2 General Insurance License
  • Minimum 3 Years of Personal Lines Broker experience
  • Experience with the Applied Systems (TAM) and Compu Quote 
  • Experience with EPIC, Intact (Savers), Aviva, Economical, Wawanesa portals an asset
  • Well organized
  • Ability to work well in a team environment as well as independently
  • Ability to multi-task
  • Excellent verbal and written communication skills
  • Adaptable to change


  • Salary
  • Group Health Benefits
  • Matching RRSP Contribution
  • Vacation Days
  • Flex Days
  • Personal Hours


  • Parking available
  • Walking distance to LRT stations

Please submit your resume to: